Terms of service

Last updated: November, 2025

Welcome to Cancella. These Terms of Service explain how you may use our website, products, and services (“Services”). By accessing or using our website, you agree to these Terms and our Privacy Policy.

1. Use of Our Services

You must be the age of majority in your province or territory to use the Services.
You agree that all information you provide to us is accurate and complete.

You are responsible for:

  • Maintaining the confidentiality of your account
  • All activity that occurs under your login

2. Product Information

We work to ensure accurate product descriptions and images, but colours, materials, and details may vary slightly based on lighting, screen settings, or manufacturer updates.

We may modify or discontinue products at any time without notice.

3. Orders

Placing an order constitutes an offer to purchase.
An order is considered accepted once payment is processed and confirmed.

We reserve the right to cancel or refuse orders due to:

  • Stock availability
  • Pricing errors
  • Suspected fraudulent activity

For return and refund terms, please refer to our Refund Policy.

4. Pricing & Payment

Prices are listed in CAD unless stated otherwise.
Taxes, shipping costs, and applicable duties will appear at checkout.

You agree that:

  • Your payment information is accurate
  • You are authorized to use the payment method
  • All charges incurred on your account will be honoured

5. Shipping & Delivery

Please refer to our Shipping Policy for full details.
Delivery timelines shown at checkout are estimates and not guaranteed.

Risk of loss transfers to you when the order is handed to the carrier.

6. Intellectual Property

All site content including logos, product photos, graphics, and text is owned by Cancella, our partners, or licensors.
You may not copy, distribute, or modify any content without written permission.

7. Third-Party Services

Our store is hosted on Shopify.
We may use third-party tools or integrations to operate our Services.
Your use of these tools is subject to the third party’s own terms.

8. Prohibited Uses

You may not use our Services for unlawful or harmful purposes, including:

  • Fraud
  • Misrepresentation
  • Uploading malicious code
  • Interfering with site operations
  • Violating intellectual property rights

9. Limitation of Liability

To the fullest extent permitted by law, Cancella is not liable for indirect, incidental, or consequential damages arising from use of our Services or products.

10. Indemnification

You agree to indemnify Cancella and its partners against claims arising from your misuse of the Services or violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time.
The most current version will always be available on this page.

12. Contact

You may contact us at: