Privacy policy

Last updated: November, 2025

Cancella respects your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Browse our site

This may include:

  • Name
  • Email
  • Shipping and billing addresses
  • Payment details (processed securely by Shopify)
  • Device & browsing information
  • Order and transaction history

We do not sell personal information.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you
  • Provide customer support
  • Improve our website
  • Prevent fraud
  • Comply with legal requirements

Shopify

Our store is hosted on Shopify, which processes payments and stores certain personal information on our behalf.
You can review Shopify’s privacy policy at:
https://www.shopify.com/legal/privacy

Third Parties

We may share information with:

  • Payment processors
  • Shipping carriers
  • Our fulfillment partner (Xcel Source Corp)
  • Service providers used to operate the website

Your information is not shared for advertising without your permission.

Cookies

We use cookies to improve site performance, analyze traffic, and remember your preferences.
You may disable cookies in your browser settings.

Data Retention

We retain order information as required for tax, accounting, and legal purposes.

Your Rights

Depending on your location, you may request:

  • Access to your data
  • Corrections
  • Deletion (where permitted)
  • Opt-out from marketing emails

Contact