Cancella is a Canadian online retailer specializing in mobile accessories and tech essentials. Orders are fulfilled by Canadian distribution partner Xcel Source Corp.

Cancella ships within Canada only.

How long does delivery take?

Ontario & Québec: 1–3 business days. Western & Atlantic Canada: 2–7 business days. Northern and remote areas may take longer. Delivery times do not include processing.

Do you offer free shipping?

Yes. Orders over $75 CAD ship free across Canada.

Which carriers do you use?

Shipments may be sent via Canada Post, UPS, FedEx, Purolator, or LTL depending on warehouse location and destination.

What is your return policy?

Returns are accepted within 30 days for unopened items in original packaging. Some items such as earbuds, opened screen protectors, cleaning solutions, software, and gift cards cannot be returned.

How do I start a return?

Contact info@cancella.ca for an RMA before sending anything back.

Are your products authentic?

Yes. All products are sourced from authorized Canadian distributors including Xcel Source Corp.

Do you charge customs fees?

No. All items ship within Canada, so no duties or customs charges apply.

About

Cancella is a Canadian-owned online retailer specializing in mobile and electronics accessories. Our goal is simple: offer reliable, everyday tech essentials at honest prices backed by transparent policies, fast Canadian shipping, and responsive support.

We operate entirely within Canada and partner with Xcel Source Corp., a long-standing Canadian distribution and fulfillment provider. This allows us to stock a wide range of quality accessories from trusted brands, ship quickly across the country, and provide genuine warranty support.

What We Offer

Mobile accessories (cases, screen protectors, chargers, cables)

Audio gear (earbuds, headphones, speakers)
Tech essentials (chargers, power banks, mounts)
Smartwatch, tablet, and computer accessories
Gaming accessories and more...

Every product we list is sourced from Canadian distribution channels to ensure authenticity and compliance with Canadian standards.

Fast, Reliable Canadian Shipping

All orders ship from Canadian warehouses using carriers such as Canada Post, UPS, and FedEx, depending on destination and weight. Cancella uses a predictable and transparent fulfillment model, with processing times clearly outlined in our Shipping Policy.

Customer Support You Can Count On

You can reach us directly anytime at info@cancella.ca.

We reply quickly, and we’re always here to help with questions about orders, returns, or product recommendations.

Our Mission

To provide Canadians with a dependable, hassle-free shopping experience for the tech accessories they use every day without inflated prices, hidden fees, or misleading claims. We believe in straightforward service, honest policies, and treating customers the way we’d want to be treated ourselves.

Thank you for choosing Cancella. We look forward to serving you.

Business Correspondence Address for Cancella:

Cancella
368 Via Verona Avenue
Ottawa, Ontario
K2J 5X8
Canada

Note: This is our business mailing address. Returns are not accepted at this location. All returns require a Return Merchandise Authorization (RMA) and must be sent to the authorized return address provided during your support request.

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