Shipping policy

Last updated: November, 2025

Cancella ships orders from our Canadian fulfillment partner, Xcel Source Corp, using trusted North American carriers. All prices on our website are listed in Canadian dollars (CAD).

Shipping Within Canada

Processing Time

Cancella requires 1 business day to verify and transmit your order to our warehouse partner. Once received, Xcel typically processes and prepares orders within 1–2 business days.

  • Total processing time before shipment: 1–3 business days.
    (Weekends and holidays are not processing days.)
  • Delivery Estimates (after your order ships)
  • Ontario & Québec: 1–3 business days
  • Western Canada: 3–7 business days
  • Atlantic Canada: 3–7 business days
  • Northern / remote regions: Additional time may be required

Delivery estimates exclude processing time and are not guaranteed.

Free Shipping in Canada

We offer Free Standard Shipping on orders of $75 CAD or more (before tax) shipped within Canada.

Orders under $75 show live, real-time carrier rates at checkout.

Carriers We Use

Our warehouse selects the most suitable carrier based on destination, weight, and availability. Carriers may include:

  • Canada Post
  • UPS
  • FedEx
  • Other regional couriers when needed
  • Split Shipments

If your order contains multiple items, they may ship in separate packages at no extra cost. You will receive tracking for each shipment.

Shipping to the United States

We ship to all U.S. states and territories using major carriers.

Processing Time

Same as Canada: 1–3 business days before shipment.

Delivery Estimates

  • Continental USA: 4–10 business days
  • Alaska, Hawaii, APO/FPO & U.S. territories: Additional time may be required

Shipping Rates

  • All U.S. orders use calculated rates at checkout.
  • Free Shipping does not apply to U.S. orders.

Duties & Taxes

U.S. orders may be subject to customs duties or import fees.
These charges are determined by U.S. customs and are the responsibility of the recipient.

Tracking Information

A tracking number is emailed to you as soon as your order ships.
Please allow up to 24 hours for the tracking link to activate.

Address Accuracy

Please double-check your shipping address during checkout.

We are unable to:

  • Change an address after the order has shipped
  • Reroute a package once it is in transit

If an order is returned due to an incorrect or incomplete address, reshipment fees may apply.

PO Boxes

Most carriers can deliver to PO Boxes; however, if a package is too large or requires a signature, an alternative address may be needed.

  • Damaged, Missing, or Lost Packages
  • Damaged on Arrival

If your order arrives damaged, please notify us within 48 hours with photos of:

  • The product
  • The packaging
  • The shipping label

Cancella will handle the claim with our warehouse partner and carrier, and arrange a replacement or refund once confirmed.

Missing or Incorrect Items

Report any missing or wrong items within 48 hours so we can investigate quickly.

Lost Packages

If a package shows as delivered but you cannot locate it, please contact us within 48 hours.
We will open a support ticket with the carrier and guide you through the next steps.

International Shipping

We currently ship to:

  • Canada
  • United States

International shipping outside North America is not available at this time.

Questions?

You can reach our Canadian support team at:

info@cancella.ca
368 Via Verona Avenue, Nepean, ON, K2J 5X8, Canada